Complaints Procedure

At Independent Solar Consultants Limited, we are committed to delivering high-quality renewable energy solutions and professional service. If something isn't right, we will address it quickly and fairly.

How to make a complaint

Please contact us with a clear description of your concern and any relevant details.

• Email: [email protected]
• Phone: +44 (0) 1204 584 225
• Postal address: (If you prefer to write to us, use our registered correspondence address. If not listed here, request it via email.)

What happens next

• We will acknowledge your complaint within 5 working days.
• We aim to provide a full response within 10 working days. If we need longer (for example, to investigate), we will let you know and provide an updated timeline.

If you're not satisfied

If you remain dissatisfied after our final response, you can escalate your complaint:

• MCS (Microgeneration Certification Scheme) — guidance on complaints and dispute resolution.
• TrustMark — once our TrustMark registration is confirmed, you will also be able to raise your concerns with TrustMark.

Alternative Dispute Resolution (ADR)

If your complaint is still unresolved, you may refer it to an independent ADR provider under the Consumer Rights Act 2015. We will provide details upon request.

Reviewed: September 2025